Frequently Asked Questions
Everything you need to know about shopping at Tom's Studio
How long does shipping typically take?
Standard shipping usually takes 3-5 business days for domestic orders, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return label.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all products from Tom's Studio come with a standard one-year manufacturer's warranty against defects in materials and workmanship.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but we can make changes within the first hour of placement. Please reach out to our customer service team immediately for assistance.